At Krivon Jewels, your satisfaction means everything to us. We take great pride in the quality and craftsmanship of our diamond jewelry. If your order arrives damaged or does not meet our quality standards, we’re here to make it right with a simple and transparent return process.

Eligibility for Returns & Refunds

• The product must be unused, unworn, and in its original packaging with all certificates, labels, and tags intact.
• A return or refund request must be initiated within 7 days from the date of delivery.
• Returns are accepted only if the product is damaged during shipping or has a verified quality issue.
• Custom-made or personalized jewelry cannot be returned or refunded unless it arrives damaged or defective.
• Items showing signs of wear, resizing, or customer-caused damage are not eligible for return or refund.

How to Initiate a Return

1. Contact Us: Email our support team at info@krivonjewels.com or krivoninternational@gmail.com with your order number, photos of the damaged product, and a brief description of the issue.
2. Approval & Instructions: Our team will review your request and, if approved, provide you with the return address and detailed instructions.
3. Return Shipping: Pack the item securely in its original packaging and ship it back using a trusted, trackable courier service.
4. Inspection & Processing: Once we receive the item, our quality team will inspect it. If approved, your refund or replacement will be processed within 10–15 business days.

Important Notes

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to damage or a manufacturing defect.
• Refund Method: Refunds will be processed to the original payment method (e.g., Razorpay, Stripe, or PayPal).
• Duties & Taxes: Any customs duties or import taxes paid at the time of delivery are non-refundable.
• Exchange Option: If you prefer an exchange for the same product, we will ship the replacement after the returned item passes inspection.

Damaged or Incorrect Items

If your jewelry arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items

• Customized or engraved jewelry
• Gift cards
• Items sold under final sale or clearance offers

Contact Us

For return or refund requests, please reach out to our support team:

Thank you for choosing Krivon Jewels 💎
We’re committed to offering you premium-quality, ethically sourced jewelry that shines as bright as you do.