Welcome to Krivon Jewels (“we”, “our”, or “us”). Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.krivonjewels.com, interact with our services, or purchase our products.

1. Who We Are

Krivon Jewels is the marketing name of Krivon International LLP, a global diamond jewelry brand headquartered in Indore, Madhya Pradesh, India. We specialize in natural and lab-grown diamonds, gold & silver jewelry, and custom designs.

Contact: info@krivonjewels.com • krivoninternational@gmail.com

2. Information We Collect

We may collect the following categories of information:

• Personal Information: name, email address, phone number, billing & shipping addresses, and payment details (collected by payment processors).
• Order Information: products purchased, order history and transaction records.
• Technical Information: IP address, browser type, device information and performance/usage data.
• Cookies & Tracking Data: cookies, web beacons, Meta Pixel and similar technologies to personalise experience and measure performance.
• Communications: messages you send via contact forms, chat, or email and newsletter subscription data.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, manage payments and deliveries.
• Provide customer service and respond to inquiries.
• Send transactional communications (order confirmations, shipping updates).
• Send marketing communications if you opt in (you can unsubscribe anytime).
• Personalize and improve our website, products and promotions.
• Detect and prevent fraud and to help maintain security.
• Comply with legal obligations and enforce our terms.

4. Legal Basis for Processing (where applicable)

Where required by law (for example within the EEA/UK), we rely on legal bases such as contract performance (to process orders), consent (for marketing communications), and legitimate interests (to improve site performance and prevent fraud). If you have questions about the legal basis used for your data, contact us at the emails above.

5. Sharing Your Information

We do not sell your personal information. We may share data with trusted third parties to operate our business, including:

• Payment processors: Razorpay, Stripe, PayPal (for payment handling and fraud prevention).
• Shipping & logistics partners: to deliver products.
• Marketing & analytics providers: Meta (Facebook), Google and similar services (for analytics and remarketing).
• IT & support providers: for hosting, maintenance and customer support.
• Legal authorities: where required by law, or to protect our rights and customers.

6. International Transfers

We operate globally and may transfer or store personal data in countries other than your own. When we transfer data internationally we implement appropriate safeguards (such as contractual protections) to protect your information in accordance with applicable law, including GDPR and other privacy frameworks where relevant.

7. Cookies & Remarketing

We use cookies and similar technologies to enhance your experience, remember preferences, and deliver tailored advertising (including via Meta Pixel and Google Ads). You can manage cookies through your browser settings or via any cookie controls presented on our site. Disabling cookies may affect site functionality.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to processing.
• Request portability of your data.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at info@krivonjewels.com or krivoninternational@gmail.com. We will respond within applicable legal timeframes.

9. Data Security

We implement reasonable administrative, technical and physical safeguards to protect your information. While we strive to protect your data, no security system is impenetrable and we cannot guarantee absolute security of your information transmitted to our site.

10. Retention

We retain personal data for as long as necessary to provide services, fulfill legal and regulatory obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.

11. Returns & Refunds (Privacy note)

We accept returns/refunds only for products that are damaged or have genuine quality issues. To process a claim we will require proof (photos, order number) and may process the necessary personal information to verify and complete the return. For details see our Return & Refund Policy (or contact us directly).

12. Third-Party Links

Our site may include links to third-party websites. This Privacy Policy does not apply to those sites. Please review the privacy policies of any third party before providing personal information.

13. Children

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take steps to remove the information as required by law.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. Continued use of our services after changes constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: info@krivonjewels.com • krivoninternational@gmail.com
Website: www.krivonjewels.com

This policy is provided for informational purposes and does not create a contract. If you require legally tailored policy language (for GDPR, CCPA, or other jurisdiction-specific compliance), consider consulting a qualified privacy attorney.